Coordinator, Patient Access (Care Coordinator)
$37,232–$53,664 year
RemoteUnited States
Job Summary
Handle inbound and outbound calls to determine patient needs, provide one-call resolutions, and investigate inquiries. Create accurate referrals and applications, report adverse events within required timeframes, and enter detailed information into proprietary software while conversing via telephone. Prioritize concurrent assignments to process new applicants and steward patient accounts from initial contact through final approval or denial. Educate callers on effective strategies and policies while maintaining quality and an empathetic experience. Work remotely full-time with flexibility to cover Monday-Friday shifts between 7:00 AM and 8:00 PM CST, requiring a dedicated home environment with high-speed internet.
Required Qualifications
- High School Diploma, GED or equivalent
- 1-3 years in related field
- Previous customer service experience
- Knowledge of practices and procedures commonly used in a call center or customer service environment
- Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage
- Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices
- Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices
- Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
- Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
- Robust computer literacy skills including data entry and MS Office-based software programs
- Dedicated, quiet, private, distraction free environment
- Access to high-speed internet
- High-speed, broadband internet connection (DSL, Cable, or Fiber)
- Download speed of 15Mbps (megabyte per second)
- Upload speed of 5Mbps (megabyte per second)
- Ping Rate Maximum of 30ms (milliseconds)
- Hardwired to the router
- Surge protector with Network Line Protection for CAH issued equipment
- Ability to provide high-speed internet
- Mandatory on camera attendance
- Flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00 AM to 8:00 PM CST
- Full-time (40 hours/week)
Desired Qualifications
- Preferred: 1-3 years in related field
- Preferred: Previous customer service experience
- Preferred: Knowledge of practices and procedures commonly used in a call center or customer service environment
- Preferred: Clear knowledge of Medicare, Medicaid & Commercial payer policies and guidelines for coverage
- Preferred: Knowledge of Diagnostic Medical Expense and Medicare Administrative Contractor practices
- Preferred: Clear understanding of Medical, Supplemental, and pharmacy insurance benefit practices
- Preferred: Excellent written and oral communication, mediation, and problem-solving skills, including the ability to connect with patients, caregivers, and providers
- Preferred: Strong people skills that demonstrate flexibility, persistence, creativity, empathy, and trust
- Preferred: Robust computer literacy skills including data entry and MS Office-based software programs
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