Coordinator - Operations

The Coordinator - Operations will oversee the daily site activities for Dedicated Officers, coordinating and managing service delivery, KPI reporting, staffing, training, and client relations. The role requires flexible scheduling including overnights, weekends, and holidays, with a focus on delivering high-quality service, strong customer service, and maintaining client satisfaction. Key duties include hiring and developing officers, coordinating schedules and site instructions with the Director, improving processes and operational efficiency, overseeing incident reports and equipment maintenance, and leading weekly coordinator activities to review scorecards, priorities, and client issues. Strong project-management, communication, and leadership skills are essential to manage KPIs such as labor efficiencies, shift completion, employee and customer retention, and AR/Sales metrics. A high school diploma or GED is required, with a bachelor’s degree preferred, and prior management experience is expected; valid driver’s license and reliable transportation are required.