Coordinator, Operations

Operations Coordinator in the Dental department supports daily operations, template management in Epic, referral processing and tracking, insurance/benefit plan verification, and prior-authorization submissions. Manages incoming calls not related to basic scheduling, handles recall/waiting list tasks, coordinates patient flow and waiting room management, assists with department performance improvement and compliance activities, and supports onboarding of residents. Requires bilingual Spanish/English and prior healthcare experience; strong clerical and insurance verification skills; duties include scheduling, document submission, patient outreach, and responding to records and imaging requests. The role emphasizes coordinating care, managing referrals, authorizations, and maintaining efficient department operations to enhance patient experience.