Coordinator of Community Services
$58,240–$60,320 year
HybridLaurel, Delaware, United States
Job Summary
Accept all participant assignments and fulfill responsibilities to assigned individuals with intellectual and developmental disabilities in accordance with current standards of practice and regulatory requirements. Develop and implement individual person-centered plans through comprehensive assessments with the individual, family, schools, and program staff. Coordinate services for eligible individuals as outlined in the Optimal Case Management Inc. Plan of Service and COMAR regulations. Intervene during crises and outside regular hours when services are needed. Serve as an advocate for each individual's well-being, human and legal rights, and best interest at all times. Conduct referral, intake, and resource coordination duties as assigned while maintaining proper use of company equipment and adhering to HIPAA privacy regulations. Submit required documentation and billable activities within 24 hours of rendering services. Participate in regularly scheduled interdisciplinary team meetings and complete training as required. Work 80% remotely with 20% in-person travel, responding to participant concerns within 24 hours Monday through Friday.
Required Qualifications
- Possess a baccalaureate or graduate degree in social work or another health or human services field
- Complete a supervised field experience in case management, behavioral health, or vocational rehabilitation as part of the degree or states' recognition requirements for permitting legally authorized practice, or two (2) years of full-time equivalent experience providing direct clinical care to the consumer
- Current active driver's license and automobile insurance
- Reliable personal transportation
- Current and active CPR and First Aid certification
- Normal tuberculosis skin test (or Chest X-ray within 12 months)
- At least three (3) letters of reference (must be in good standing)
- Ability to make personal contact with individuals served, the family/guardians, and agency representatives in the home, program, workplace, and community or social environments
- Ability to operate a motor vehicle
- Availability of days, nights, and weekends, as needed
- Excellent communication and organizational skills
- Excellent computer skills with at least intermediate knowledge of Google Suite
- Strong critical thinking and analytical skills
- Strong work ethic with personal qualities of integrity and credibility
- Work is 80% remote and 20% in-person travel in the community
- Work may involve exposure to uncomfortable and unpleasant surroundings
- Work may involve exposure to hazardous conditions, which may result in injury
- Work may require the use of protective equipment such as goggles, gloves, masks, etc.
- Work may involve personal contact with individuals served, their families or guardians, and agency representatives in the home, program, workplace, and community, or social environments
- Flexibility to meet participant availability
- As an 'essential' employee, you may be called upon to assist with natural disasters and public health emergencies
- Notify the immediate supervisor at least four (4) hours before the start of the workday if unable to report to work
- Full-time, 8:30 a.m. to 5:00 p.m., Monday through Friday
Desired Qualifications
- Coordinating services for people in Medicaid and/or waiver programs
- Coordinating services for people with intellectual disabilities/developmental disabilities (ID/DD)
- Social Service intake and referral services
- Coordinating services for eligible individuals as outlined in the Coordinator of Community Services COMAR, the DDA Scope of Service
- Demonstrated skills and knowledge in: Monitoring the provision of services to participants
- Allied service delivery systems, including Medicaid, mental health, substance abuse, social services, juvenile justice, vocational rehabilitation, and corrections
- Regulations governing services for participants
- Negotiation and conflict management
- Crisis management
- Community resources, including generic, local, state, and federal programs
- Determining the most integrated setting appropriate to meet the person's needs
- Coordinating and monitoring the provision of services to people
- Coordinating and facilitating interdisciplinary team meetings
- Assisting people in gaining access to services and supports
- Regulations governing services for people with developmental disabilities
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