Coordinator I, Patient Care
$49,504,000–$89,440,000 year
RemoteUnited States
Job Summary
Guide callers through the refill process and determine resolution of inquiries while providing subject matter expertise on program requirements. Manage workload using the core CRM system to route work to appropriate team members and ensure correct information is directed to the right parties. Provide typed documentation of all communications, notify the system of urgent orders or shipping issues, and identify potential adverse events for reporting to Pharmacovigilance in alignment with FDA regulations. Meet performance standards based on predefined metrics and complete all required training, including soft skills certification and program overviews. This role supports high-volume call center operations for patients and healthcare providers, focusing on enrollment, status inquiries, and delivery scheduling within the AbbVie Allergan Aesthetics portfolio.
Required Qualifications
- High School Diploma or GED
- Previous experience in a call center environment, healthcare office, corporate setting, or healthcare insurance provider or pharmacy
- Understanding and knowledge of commercial and major medical insurance programs, billing requirements, healthcare benefit investigation processes, prior authorization and appeal filings
- Knowledge of private payers, pharmacy benefits, medical benefits, Medicare Part D, Medicaid and alternate funding resources
- Demonstrated organization and problem solving skills to handle patient conversations identify issues and address needs
- Must have comfort level with utilizing multiple applications while capturing case information
- Proficient with Microsoft Office Program Suite and Lotus Notes Suite including Excel, Word, Outlook and SharePoint
- Ability to maintain professional communication skills and an understanding of how to maintain a courteous attitude toward customers and fellow employees
- Requires critical thinking skills, analytical skills and the ability to work with minimal supervision
- Requires strong communication (verbal and written, clear and concise), customer service and interpersonal skills
- Must be able to take appropriate action in a stressful environment
Desired Qualifications
- Associate or College Degree
- Must be able to take appropriate action in a stressful environment
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