Coordinator, Help Desk

Organize and prioritize support issues and IT telephone calls for second and third tier support functions, logging all requests to ensure complete resolution. Manage active directory users, VPN connections, and remote access while maintaining standard antivirus definitions and scheduled backups. Perform OS updates, configure new hardware, and monitor server alerts using network utilities to maintain high availability. Maintain activity logs for public folders and coordinate with other IT personnel to resolve issues. Assist with the Mississippi help desk by covering scheduled hours and executing special IT projects as instructed. This role supports LCI's mission to employ the blind and visually impaired through reliable IT infrastructure and service delivery.