Coordinator - Group Travel (Remote)
Remote · Arizona, United States or Texas, United States
Job Summary
Coordinate and manage air travel, group air blocks, and IIT program fulfillment for incentive travel programs, liaising with clients and internal teams to ensure travel arrangements meet program goals and timelines. Responsibilities include airline bookings (domestic/international), airfare analysis, group fare quotes, managing airline blocks, tracking discounts and refunds, monitoring flight changes, assisting travelers through all booking stages, IIT package redemption and fulfillment, updating IIT grids with commission and fulfillment details, and producing post-program summaries. You will also support program management services (quality control reports, registration coordination), financial management (budget adherence, final billing), and on-site services during events. Training and ongoing learning are expected, with a focus on communication, project management, and collaboration across internal teams and with clients. Technical proficiency in airline reservations processes, travel documentation, and related software/tools is required, along with the ability to travel as needed and adapt to varying event environments.
Required Qualifications
- College Degree or equivalent
- Minimum 2-3 years of leisure travel consultant/agent experience providing end to end full-service assistance
- Leisure travel product experience with wholesale tour operators and cruise lines
- Proven excellent oral and written communication skills in internal and client-facing environments
- Ability to travel approximately 15% of the time
- Proficiency in Word, Excel, Outlook
- Proficiency in Apollo GDS
- Database management programs (basic knowledge of Lanyon and Cvent)
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