Coordinator de Mayordomos - Condado Vanderbilt Hotel

Manage guest requests by coordinating logistics and improving the overall guest experience. Plan the daily mayordomo operation, assign staff to their respective areas, and contact arriving guests prior to arrival to coordinate specific needs. Monitor service delivery to ensure compliance with hotel standards, while resolving guest inquiries and issues quickly and professionally. Collaborate with management to develop and implement service protocols, ensuring all tasks align with internal policies and safety procedures. Maintain positive labor relations with the team and stay informed on daily hotel operations, local attractions, and new procedures. Work varied shifts including nights, holidays, and weekends.