Coordinator, Customer Service III - TR
$57,720–$63,814 year
On-site · San Jose, California, United States
Job Summary
Transportation Coordinator III overseeing commercial projects (e.g., O&I moves, storage in/out, installations, and tech jobs) with a strong emphasis on customer interaction, work-order tracking via WebPortal/Order Entry, and gatekeeping for blue-file projects. Responsibilities include accurate documentation and communication with customers, sales, and operations, producing move files and paperwork for field teams, ensuring on-schedule delivery per shipment agreements, and reporting/escalating issues to management. Requires proficiency in data entry, order management, customer service excellence, confidentiality, and collaboration across multiple departments; BA/BS or equivalent experience plus at least 5 years in related industry and advanced MS Excel skills are expected. Reports to Transportation Manager with potential direction from Sales/Project management; full-time, non-exempt with potential flexible hours and overtime as needed. Primary location: San Jose, CA.
Required Qualifications
- BA/BS degree or High School Diploma (or GED) in Business Administration; or a combination of education and equivalent experience.
- Minimum 5 years’ experience in related industry experience and/or training.
- Advanced MS Excel knowledge.
- Proficient in MS Office applications.
- Expert knowledge of Microsoft Office Suite.
- Valid California driver’s license and driving record that meets the company’s insurance carrier requirements.
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