COORDINATOR, CUSTOMER COMMUNICATION

Coordinate facility planning and community use scheduling for over 150 schools, dividing workloads and overseeing agreements including partnerships and applicable fees. Manage billing fees for chargeable customer rentals, process payments, issue credits and refunds, and track overtime costs to ensure correct charges. Act as a mediator in disputes over space usage, confirm requests from school administration and the public, and maintain safe facility availability through coordination with facility managers and security. Provide backup support for the First Call Center, fielding calls in the absence of FCC staff, and train District facilities on calendaring systems. Facilitate key distribution programs for turf fields and tennis courts while attending weekly meetings to discuss delinquent billings and policy changes.