Coordinador Televentas
On-siteMexico City, Mexico City, Mexico
Job Summary
Monitor supervisor performance and manage agent teams to ensure operational and commercial objectives are met. Generate data-driven strategies and action plans to optimize KPIs, then prepare management reports analyzing trends for decision-making. Facilitate regular team meetings to communicate goals, provide updates, and address challenges proactively. Collaborate with the Telephony Sales Leader to establish service, sales, and SLA targets. Requires 3+ years in outbound telemarketing and 2+ years in leadership roles, with conversational English. Presencial in Nativitas; Monday-Friday 9am-7pm plus occasional Saturday shifts.
Required Qualifications
- Experiencia previa de al menos 3 años en televentas o entorno de centro de llamadas de salida
- Experiencia previa de al menos 2 años en roles de liderazgo
- Excelentes habilidades interpersonales, así como de comunicación, gestión y liderazgo
- Fuerte capacidad de resolución de problemas, con la capacidad de analizar y resolver situaciones complejas
- Mentalidad orientada a resultados, y el seguimiento puntual
- Inglés conversacional
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