Coordinador Gestión Telefónica Vitalaire

Guide administrative consolidations for the telephone business line's service quality, ensuring all client requests result in timely deliveries. Train and mentor operators through initial and continuous development, providing feedback via quarterly call monitoring to track progress. Manage patient inquiries and complaints while balancing workload across the team. Develop annual training plans and generate management reports on key sector indicators. Facilitate collaboration between sectors and internal clients to identify improvement opportunities.