Coordenador de Relacionamento - Alô Petz

Manage and develop the supervision team based on individual needs while tracking area indicators across all service channels to meet defined targets and quality standards. Orient and motivate staff to increase productivity, identify process improvements for better customer and employee experience, and align new workflows with supervision teams. Handle headcount management to ensure budgeted resources are maintained or request new hires for open positions. Establish routines to drive strategies that enhance key metrics.