Coord., Customer Solutions - OCI
$41,763–$54,205 year
Hybrid · Richmond Hill, Ontario, Canada
Job Summary
Coord., Customer Solutions - OCI will support a select group of the sales and field service teams oversee the processing and fulfilment of customer orders and respond promptly to customer and sales team requirements inquiries and requests. They will provide an exceptional level of customer service to achieve the most optimal level of satisfaction to our customers representing Olympus in a professional and helpful manner with effective communication skills. To continually maintain and expand understanding of order entry inquiry financial systems procedures and application and operate within the policy and procedure guidelines. Primary responsibilities include: Sales, Service Order, Entry Quotes, Quote Revisions, System Management Knowledge, Policy and Procedure, Record Keeping. Duties encompass timely entry into ERP/CRM systems, processing orders, RMAs, credits, price adjustments, customer inquiries, 24-hour response targets, daily review of open orders, liaison with sales reps, and training of new hires.
Required Qualifications
- High School Diploma or equivalent required.
- Minimum of four (4) to five (5) years experience in Customer Service is required.
- Medium to advanced Microsoft Office skills required.
- Excellent follow up and strong communication skills.
- Demonstrates strong organizational skills
- Ability to problem solve and make decisions and ability to interact with internal and external customers of all levels.
- Extremely detail oriented.
- Motivated results oriented and persistent.
- Proactive takes initiative.
- Maintains a positive attitude and works well within a team environment.
- Handles stressful situations in a fast paced environment.
- Effectively prioritizes workload time management.
- Excellent verbal and written communication customer service skills.
- Ability to work flexible hours.
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