COO, RCM

Chief Operating Officer, India – RCM leads Flagler Health’s India-based revenue cycle management operations, overseeing end-to-end processes including authorizations, claims processing, AR follow-up, denials management, payment posting, eligibility verification, coding support, and credentialing, along with operational analytics. The role is responsible for building a scalable delivery infrastructure to support rapid growth, driving workforce management and performance standards, establishing a data-driven operating rhythm with KPI tracking and QA metrics, and collaborating cross-functionally with U.S.-based leadership. It requires leveraging automation and AI tools to improve efficiency and scale, ensuring HIPAA compliance and quality standards, and guiding vendor/technology partnerships. The position reports to executive leadership and involves managing large, distributed teams across India, with a Bachelor’s degree and 10+ years of healthcare operations experience, ideally with MSK exposure, and residing in or near Ahmedabad. The posting emphasizes operational excellence, strategic oversight of end-to-end RCM activities, and a focus on process optimization, accountability, and scalable growth.