Conversation Designer Vice President
On-site · New York City, New York, United States
Job Summary
Lead and mentor design teams for Chase Digital Assistant, shaping the user experience across conversational AI initiatives. Drive strategy for NLU/LLM integration, design end-to-end conversational flows (chatbots, IVRs), mentor junior designers, and advocate inclusive design. Collaborate with ML, product, and engineering teams to deliver customer-centric, accessible experiences in finance, using tools like Figma, Voiceflow, and Nuance Mix, while communicating design rationale through engaging storytelling.
Required Qualifications
- 5+ years of experience in user experience design or similar roles
- Demonstrated experience in inclusive design and accessibility guidelines
- Bachelor’s Degree in Linguistics, Human-Computer Interaction, Cognitive Science, Psychology, or a related field, or equivalent work experience
- Demonstrated experience designing conversational experiences for AI-driven platforms, IVRs, or virtual assistants
- Strong understanding of language models and their implications for UX design
- Demonstrated ability to plan and organize design work from initial concept through execution
- Prior work involves leading design teams (with other Designers, UX Researchers, and Content Designers) and cross-functional collaboration with senior Product Managers and Engineering leads within an agile environment
- Demonstrated ability to advocate for conversation design best practices
- Proficiency in tools such as Figma, Voiceflow, Nuance Mix, or similar conversation design software
- Experience creating conversational experiences in the realm of finance and banking
- Familiar with Jira and Agile development processes
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