Convention Services Manager

Manage assigned convention and meeting accounts, including key and citywide groups. Develop customized client service strategies based on meeting objectives and operational requirements. Build trusted relationships while serving as the primary connection to Explore St. Louis services and destination resources. Plan client planning visits, destination tours, site visits, and on-site convention support. Connect clients with hotels, venues, restaurants, attractions, transportation, suppliers, community organizations, and public agencies. Monitor convention performance and emerging client needs to identify solutions and opportunities. Support attendance-building, pre-promotional, destination-marketing, and attendee-engagement strategies. Develop hospitality and attendee-experience strategies including Welcome Programs, VIP services, accessibility resources, Guest Care, and community engagement. Maintain strong knowledge of St. Louis to confidently represent the destination to clients, attendees, industry partners, and community stakeholders. Manage client-service commitments, budgets, expenses, documentation, and post-convention reporting. Contribute client insights and destination intelligence to strengthen future convention experiences. This position requires schedule flexibility to include occasional evenings, weekends, holidays, and business travel.