Controls Engineer II
On-siteAustin, Texas, United States
Job Summary
Diagnose and resolve complex issues involving PLCs, HMIs, SCADA, and industrial communication protocols like Ethernet and DeviceNet. Build troubleshooting tools, guided diagnostics, and data-driven predictive maintenance models that shift fleet service from reactive to condition-based. Serve as the escalation point for controls failures where first-line support cannot isolate problems, while collaborating with electrical, mechanical, and IT teams to integrate control hardware with enterprise systems. Develop training for Field Engineering and provide technical guidance to customers, ensuring compliance with safety standards such as OSHA and NFPA. Update knowledge base articles and share insights to build organizational expertise. This role is based at ICON's headquarters in Austin, TX, reporting to the Director of Engineering Services.
Required Qualifications
- Bachelor's degree in electrical engineering, control systems engineering or a related technical discipline
- 3+ years of experience in industrial automation or control systems support
- Strong working knowledge of PLCs, HMIs, SCADA systems and control network protocols
- Demonstrated ability to diagnose hardware, software and communication issues in control systems
- Knowledge of safety regulations and standards for industrial control systems
- Excellent communication and customer‐service skills; ability to manage customer expectations and document resolutions
- Ability to work collaboratively with cross‐functional teams and maintain composure under pressure
- Must be based at ICON's headquarters in Austin, TX
Desired Qualifications
- Prior startup experience
- Twincat 3 Object Oriented Structured Text development
- Solid conceptual understanding of 3d printing technology
- Ability to read and contribute to electrical schematics
- Self-starting attitude, excited to make things happen in new and ambiguous situations
- Superior ability to influence and collaborate with senior management and work across all levels of the organization
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