Controller/Planner (Bank)
$28,350,400–$28,350,400 year
On-siteBristol, England, United Kingdom
Job Summary
Check and plan daily and future bookings within the Cleric controlling system, ensuring resourcing is correct and all sub-contractor, taxi, and volunteer journeys are scheduled within contracted time windows. Dispatch and manage operational crews to ensure timely collection and delivery of patients, matching real-time demand to capacity by allocating the appropriate vehicle type and skilled crew based on clinical and safety requirements. Receive patient transport requests and queries regarding ambulance journeys, maintaining accurate patient records and ensuring compliance with service procedures. Liaise with internal stakeholders, GPs, nursing homes, and hospital departments to optimise vehicle and staff utilisation, resolving urgent issues such as late running or cancellations through dynamic re-planning and rapid resource reallocation. Handle general clerical duties including data input, invoice completion, and maintaining good housekeeping within the operating system.
Required Qualifications
- Experience of working in a regulated, complex, time-critical operational environment
- Effective communication and interpersonal skills gained from experience of dealing with customers or members of the public
- Commitment to delivering a high-quality, customer-focused service
- Excellent communication skills, both written and verbal, with proven ability to engage at all levels within an organisation
- Strong problem-solving skills
- Meticulous attention to detail
- Excellent organisational skills with proven ability to multi-task and prioritise as required
- Ability to stay calm under pressure and use initiative
Desired Qualifications
- Desirable experience of working in logistics, control, route planning or analytical roles
- Desirable experience working to time-critical KPIs/service level targets and using operational systems to monitor performance, prioritise work and take corrective action
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