Control Room Resource Planner
$41,296–$41,296 year
On-site · Coventry, England, United Kingdom
Job Summary
Control Room Resource Planner role in Coventry responsible for staffing and shift rosters, attendance and holiday tracking, managing leave and last-minute absences, Bradford Factor, payroll preparation, and reporting. Responsibilities include dispatching alarms to Response Teams, liaising with clients, updating spreadsheets and databases, running KPI reports, and coordinating with the service delivery and operations managers. Requires strong customer service, ICT proficiency (Microsoft Office), and the ability to work to a structured shift pattern (42.5 hrs/week).
Required Qualifications
- Right to work in the UK
- Fluent in English (spoken and written)
- Five-year checkable work history
- Working knowledge of Microsoft Excel, Word, etc.
- Ability to work under own initiative
- Strong customer service and communication skills
- Good organisational skills
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