Control Manager - Senior Associate
On-site · Columbus, Ohio, United States
Job Summary
Senior Associate Control Manager in JPMorgan Chase’s Consumer and Community Banking, supporting the Private Client team to help affluent clients achieve banking, lending, and investment goals. The role drives a continuous, integrated risk assessment approach by conducting end-to-end risk assessments and walkthroughs, mapping processes, reviewing control designs pre-launch, and validating remediation post-implementation.Responsibilities include partnering with stakeholders to analyze risks and controls, designing and monitoring controls with automation and data analytics, producing program data and reports (KRI/KPI), owning Risk & Control Self-Assessments, leading or supporting control program projects to ensure regulatory compliance, applying digital risk management and agile practices, and collaborating with Legal, Finance, Compliance, and Risk to maintain an effective control environment.
Required Qualifications
- 5 years working in financial services, with experience in controls, audit, quality assurance, or operational risk management
- Independently apply risk management practices in routine situations, voices concerns, executes escalation procedures, and assists others with standard risk matters
- Utilize change management resources, applies standard approaches to minimize disruption, supports stakeholders through moderate change, and escalates complex matters when needed
- Influence others using facts and data, facilitates mutually acceptable solutions, engages productively across the business, and escalates complex matters when necessary
- Establish productive relationships with internal stakeholders, communicates proactively, adapts to stakeholder needs, and assists with stakeholder engagement
- Independently create and deliver effective presentations using sound design principles, writes executive summaries and key messages with clarity, and actively listens and summarizes discussions to drive alignment
- Embrace responsibility for individual and team outcomes, collaborates across functions, promotes an inclusive environment, and works productively with peers and stakeholders
- Independently capture and document project insights, participates in knowledge sharing, applies lessons learned to improve work quality, and assists others with documentation
- Analyze routine and moderately complex data, critically evaluates information and alternatives, identifies key issues and patterns, engages stakeholders, and delivers timely, fact-based decisions while assisting others with analytical tasks
- Demonstrate policy and regulatory knowledge, independently applies standards to protect Client, Firm, and Employee obligations, understands regulatory-control connection, and assists others with interpretation
- Apply data literacy in routine contexts with appropriate controls, identifies and evaluates automation/ML opportunities based on complexity and impact, delivers clear insights and communicates benefits to stakeholders, and assists others with data tasks and automation assessments
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