Control Manager - Senior Associate
On-siteChicago, Illinois, United States
Job Summary
Manage and prioritize a queue of business-as-usual change requests for procedure documents while leading the annual attestation and review process to ensure compliance and audit readiness. Apply prescribed templates and style guidelines to maintain consistency, converting procedures to active voice and incorporating numbered lists for improved usability. Identify relevant keywords to optimize document searchability and analyze process gaps to recommend updates or alternative methods. Secure authorized approvals, conduct quality assurance checks, and finalize documents for publication using publishing applications and document management systems. Facilitate communications regarding procedural changes and organize monthly meetings with business partners to discuss trends. Requires 3+ years of procedure writing experience, a BA/BS degree in financial services, and proficiency in Microsoft Office and SharePoint. Full-time role based in the United States; no sponsorship available.
Required Qualifications
- 3+ years of procedure writing/editing experience, including reformatting detailed procedural documents
- BA/BS degree or equivalent work experience in financial services and procedure writing/editing
- Strong project management skills, with experience overseeing annual review schedules and managing multiple projects
- Proven client relations and presentation skills, including facilitating meetings and supporting procedural communications
- In-depth knowledge of financial services operations, regulatory, and compliance environments
- Advanced editing skills, including converting procedures to active voice and applying external style guides
- Proficiency in Microsoft Office applications, SharePoint, and publishing/document management systems
- Must be authorized to work in the United States
- We do not offer any type of employment-based immigration sponsorship for this role
- JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT)
Desired Qualifications
- Experience conducting quality assurance checks, peer reviews, and compliance checklists
- Ability to analyze, recommend, and document procedures, identify process gaps, and suggest alternative methods
- Strong facilitation skills and ability to work with diverse, global teams
- Meticulous attention to detail, strong organizational and time management skills, and adaptability
- Positive team player with enthusiasm and a sense of urgency
- LLM proficiency
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