Control and Automation Product Support Engineer
On-siteMilton Keynes, England, United Kingdom
Job Summary
Support European subsidiaries by answering technical questions, assisting with specific customer applications, and performing fault investigations on electrical products and communication networks. Design and deliver training courses and presentations, create operation manuals, and conduct investigations and tests to evaluate SMC products. Utilize experience in setting up and programming PLCs, alongside knowledge of major industrial communication protocols, to provide product support. Occasional travel abroad is required to support customers, research exhibitions, and attend meetings. This role contributes to the European Technical Centre's expansion and the global development team's focus on electric actuators.
Required Qualifications
- A Degree or HND Qualification - Electrical, Electronics, Software or Electromechanical Engineering
- Minimum 1-year relevant work experience
- Knowledge of PLCs and Ladder or Structured Text programming language
- Strong verbal and written communication skills
- The ability to occasionally travel abroad to support customers with our product, research exhibitions for market trends, and join in-person meetings
Desired Qualifications
- Experience with major industrial communication protocols such as PROFINET, EtherCAT, Ethernet/IP, OPC UA and IO-Link
- Experience of troubleshooting on electrical components and communication networks
- Experience to plan and manage projects
- Technical product support experience
- Experience of delivering technical training
- Experience with some industrial communication protocols for example PROFINET, EtherNet/IP, EtherCAT, OPC UA and IO-Link
- Experience with some PLC engineering tools, e.g. Tia Portal, TwinCAT and Studio 5000
- European or Japanese language skills
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.