Contracts & Payments Support Engineer
HybridLondon, England, United Kingdom
Job Summary
Monitor, maintain, and optimise the core Contracts and Payments systems to ensure tenancy execution and payment handling run smoothly. Act as a technical bridge between internal teams and letting agents by addressing queries via phone and email, resolving escalated issues, and championing end-to-end agent onboarding including document amendments and branding. Solve diverse operational challenges using SQL, in-house tools, and custom platform configurations while prioritising high-impact issues under shifting deadlines. This role supports the gold standard platform for renting, serving over 3,000 letting agents with a focus on simplicity and transparency.
Required Qualifications
- Practical technical skills with working knowledge of HTML (or another markup language)
- Experience querying SQL databases
- Proven analytical and troubleshooting abilities honed in an end-user technical support environment
- High-precision attention to detail when manipulating text
- Comfortable proficiency in Excel or Google Sheets
- Top-tier organisational skills
- Demonstrated track record of prioritising high-impact issues
- Ability to hit tight deadlines under shifting priorities
- Must pass a thorough referencing check via Experian
Desired Qualifications
- Hybrid working arrangement (2 days in office, 3 days remote)
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