Contractor Operations Support
HybridCape Town, Western Cape, South Africa
Job Summary
Manage the full lifecycle of contractors by onboarding, offboarding, and supporting assignments while ensuring data accuracy and compliance. Validate timesheet submissions, resolve queries, and liaise with finance teams to guarantee timely and accurate payments. Conduct regular utilization reviews with contractors to assess low utilization and identify revenue risks. Execute engagement activities including welcome calls, mid-assignment check-ins, and structured 8-week post-exit follow-ups to monitor satisfaction and redeployment potential. Handle the contractor support inbox to troubleshoot issues and ensure accurate communication across all channels. Generate reports on contractor activity, utilization, and SLA adherence while contributing ideas for workflow automation and documentation improvements.
Required Qualifications
- Contractor Lifecycle Management
- Timesheet & Payroll Support
- Utilisation Check-ins
- Contractor Engagement
- 8 Week Post-Exit Checks
- Contractor Support Helpdesk
- Reporting & Data Management
- Process Improvement
- thrives in operational support
- enjoys working with contractors
- committed to compliance
- committed to accuracy
- committed to continuous improvement
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