Contractor Network Rep - HVAC and Heating and Air Conditioning
$49,920–$62,400 year
On-siteDenver, Colorado, United States
Job Summary
Recruit HVAC contractors through cold-calling and distributor referrals, then process onboarding paperwork and track communications in CRM software. Introduce new relationships to the Motili team, resolve customer satisfaction issues, and respond to all incoming calls and emails within one business hour. Provide direction to contractors regarding job requirements, special client requests, and job closure procedures while identifying processes for improvement. Work under established procedures with close supervision, utilizing MS Office and CRM tools to maintain database integrity and support ongoing business needs.
Required Qualifications
- High School Diploma or GED equivalent
- 1-2 years of successful customer service / marketing experience
- Must be able to perform essential responsibilities with or without reasonable accommodations
- Work hours may occasionally extend beyond standard including days
- Qualified applicants must be legally authorized for employment in the United States
- Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Desired Qualifications
- Prefers HVAC industry experience
- Experience in talent acquisition or a similar role
- Background using CRM software tools
- Excellent customer service background and relationship management skills and negotiation skills
- Problem solving, de-escalating and resolving conflicts within a work setting
- Attention to detail and accuracy, effective organizational and time management skills
- Ability to apply discretion, good judgement & decision-making skills and strong work ethics & integrity on the job
- Effective verbal and written communication skills including interpersonal skills; establish positive work relationships
- Strong team player, results orientated, dedication to excellence and sense of urgency to achieve business objectives
- Ability to work flexible hours to accommodate account/client needs
- Two-year Technical or Business Degree or equivalent combination of education plus experience
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