Contractor: IT Operations Specialist
Remote
RemoteContractEducational ServicesMedium
ContractMediumEducational Services
Job Summary
Resolve IT requests for access, security, and equipment while administering internal platforms including Apple hardware, macOS, Google Workspace, and collaboration tools. Manage staff onboarding and offboarding by collaborating with People Operations and vendors to orchestrate the preboarding experience and maintain up-to-date documentation. Establish relationships with departmental stakeholders to understand specific support needs and implement security guidelines alongside engineering challenges. Support a distributed team of 500+ employees with occasional after-hours responses, working within a 9-5:00 EDT schedule.
Required Qualifications
- 2+ years of experience in an IT Support role
- demonstrated success in supporting global IT Operations internal stakeholders
- deep working knowledge of Apple hardware and macOS
- deep working knowledge of Google Workspace
- deep working knowledge of Iru/Kandji
- deep working knowledge of Slack
- exceptional communication (written and verbal in English)
- customer-first mindset
- Strong troubleshooting skills with a methodical approach to resolving technical issues
- ability to translate technical concepts to non-technical audiences
- customer-first mindset and ability to resolve colleagues' support issues in a timely and accurate manner
- 9-5:00 EDT hours
- occasional minor after-hours responses to simple support requests
- very rare 8-8:30 AM start times due to support needs after major system changes
- successful completion of a background check
Desired Qualifications
- experience with scripting and/or automation
- experience with the GAM command-line utility
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