Contractor Education & Training Manager
On-siteLebanon, Pennsylvania, United States
Job Summary
Build and deliver APR's contractor business coaching curriculum through half-day workshops, multi-session cohorts, peer roundtables, and one-on-one sessions across a multi-branch footprint. Lead in-person training delivery while coaching outside reps on identifying contractor readiness and leveraging training as a retention tool. Coordinate a unified training calendar integrating business coaching, technical training, and vendor-led sessions, managing logistics and vendor expectations. Own the learning management system, including content uploads, completion tracking, certification tracks, and reporting on LMS engagement. Partner with sales, branch managers, and marketing teams to tie coaching into the broader sales engine and measure revenue lift and share-of-wallet growth. Track contractor enrollment, completion rates, and revenue impact in the 90 and 180 days following participation.
Required Qualifications
- 5+ years coaching, training, or directly running a residential or commercial trades business — HVAC, plumbing, electrical, or comparable
- Real working knowledge of how a trades business actually makes money: pricing, gross margin, marketing, lead flow, sales close rates, labor productivity, and reading a P&L
- Demonstrated experience teaching adults
- Strong communication and presentation skills
- Comfortable with travel across a multi-branch footprint
- Organized enough to run a calendar across 43 branches, multiple coaching cohorts, and parallel TSA and vendor programs without dropping balls
Desired Qualifications
- Direct experience as a coach, trainer, or business advisor at Nexstar Network, Service Roundtable, Service Nation, EGIA, CEO Warrior, or a comparable contractor-facing organization
- Background as an owner, GM, or operations leader at a successful HVAC, plumbing, or trades business who has since moved into coaching or training
- Experience standing up or significantly upgrading an LMS and program infrastructure
- Familiarity with the wholesale distribution side of the trades — how contractors buy, how counter and outside sales work, and how a distributor adds value beyond price
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