Contractor

L1 Support for End User Migration: provide onsite presence and coordinate with remote migration teams during scheduled device migration windows; perform basic desktop support to assist users during laptop/desktop migration; help end users with device login, credential validation, and first access post migration; provide physical console access, rebooting, and power cycling of devices as instructed by remote engineers; perform basic physical troubleshooting including power, cabling, and port-level checks; verify migrated devices are accessible and functional for end users post migration; identify, document, and escalate migration-related issues to the appropriate remote support teams; support immediate post-migration hyper care and ensure unresolved issues are addressed; adhere to site security, safety policies, and migration runbooks; experience in mapping shared drives and troubleshooting Outlook issues; L1 troubleshooting of user profile issues.