Contract Support Manager
On-siteCulham, England, United Kingdom of Great Britain and Northern Ireland
Job Summary
Ensure operational data is complete, accurate, and auditable across all relevant systems by acting as the contract's business analyst and performance assurance lead. Implement controls and validation processes to prevent reporting errors, while maintaining the performance reporting framework and producing regular dashboards. Monitor contractual KPIs, SLAs, and internal targets to identify risks, supporting continuous improvement action plans and external audits. Conduct depot audits covering operational, health, and safety processes, ensuring compliance with key operational procedures and environmental legislation. Work closely with operational managers and clients to drive informed decision-making and achieve contractual objectives.
Required Qualifications
- Full UK driving licence
- Strong organisational and time management skills with the ability to work to tight deadlines
- Experience managing or supervising colleagues and escalating risks appropriately
Desired Qualifications
- Knowledge of health and safety and environmental legislation relevant to municipal services
- Project management experience using Prince2, Agile or similar methodologies
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