Contract Support Manager

Ensure operational data is complete, accurate, timely, and auditable across all relevant systems by acting as the contract's business analyst and performance assurance lead. Implement controls and validation processes to prevent reporting errors while maintaining the performance reporting framework. Produce regular performance reports, dashboards, and management information packs to drive informed decision-making. Monitor contractual KPIs, SLAs, and internal targets, providing root cause analysis and supporting continuous improvement action plans. Conduct depot audits covering operational, health, and safety processes, and coordinate external audits including NQA accreditation. Ensure mandatory compliance documentation, training records, and risk assessments remain current while monitoring compliance with service delivery and change control. Requires a full UK driving licence and experience managing colleagues; reports into the Contract Management Team at Biffa.