Contract Specialist
On-siteTokyo, Tokyo, Japan
Job Summary
Respond to process and policy questions, assist Account Executives in quoting and deal structuring across Japan, Korea, and Taiwan, and address customer satisfaction inquiries through internal negotiations. Perform contract value calculations, manage queue-based cases within Omnichannel, and partner with Pricing, Revenue Recognition, and Legal teams to ensure compliance with SOX and company policies. Analyze exception approvals, document all requests, and share best practices to enhance business process efficiency. This role supports the Quote-to-Cash function for Salesforce's Commercial and Enterprise segments in the Asia-Pacific region.
Required Qualifications
- 3+ years of sales/customer support experience, sales operations, or customer order management
- Experience within the IT industry
- Hands-on experience with Quote-to-Cash processes
- Experience with contract structuring
- Experience with deal calculations
- Experience with commission calculation
- Fluency in both Japanese and English
- Strong written and verbal communication skills in both Japanese and English
- Strong understanding of SaaS industry practices
- Knowledge of Salesforce products
- Knowledge of company policies and procedures
- Ability to work across a diverse scope of assignments independently and within teams
- Ability to think creatively to find solutions
- Ability to communicate clearly on complex scenarios
Desired Qualifications
- Excellent interpersonal skills
- Ability to articulate
- Willingness to debate difficult issues constructively
- Ability to think quickly
- Detail-oriented nature
- Ability to clearly articulate case resolutions
- Ability to articulate actions required by Account Executives
- Ability to analyze problems quickly
- Ability to drive toward optimal outcomes independently
- Demonstrated participation in process improvement initiatives
- Project management experience
- Ability to excel in a fast-growing, fast-paced environment
- Ability to deliver accuracy while managing to deadlines
- Ability to understand broader business and financial issues
- Ability to juggle multiple projects
- Ability to work under tight deadlines
- Proficiency in the Microsoft Office suite
- Salesforce CRM experience
- Prior experience supporting multi-market or cross-regional operations
- Experience with Korea or Taiwan markets
- Korean language skills (spoken and/or written)
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