Contract - ServiceNow Technical Consultant
HybridAuckland, Auckland, New Zealand or Wellington, Wellington Region, New Zealand
Job Summary
Design and deliver high-quality ServiceNow solutions across ITSM, CSM, HRSD, and CMDB modules by evaluating business needs, architecting configurations, and leading project workstreams from requirements gathering through deployment. Configure the platform including forms, workflows, integrations, and automation while coordinating UAT activities and developing technical specifications and user guides. Contribute to proposals and pre-sales activities, stay current with platform releases, and ensure health, safety, and security compliance. Work collaboratively with customers and stakeholders to translate business challenges into scalable technical solutions.
Required Qualifications
- 3+ years' experience in systems design, integration, or technology consulting
- ideally with hands‐on ServiceNow delivery experience
- Demonstrated capability in one or more ServiceNow modules or technical disciplines (e.g., ITSM, CSM, CMDB, Automation, Flow Designer, Integrations)
- Strong analytical and consultative skills with the ability to translate business needs into technical solutions
- Strong verbal and written communication skills with the ability to converse with both end-users and IT staff
- Technical specification writing and documentation skills
- Ability to work collaboratively and build productive customer relationships
- Business awareness including corporate structure and planning strategies
- Knowledge of industry standards and government regulations in data communications/networking
- Familiarity with modern DevOps tools and automation practices
- work from one of our main centre's Wellington, Auckland, Christchurch, Hamilton, or Tauranga
Desired Qualifications
- work from home
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