Contract Operations Manager
$75,000–$85,000 year
On-siteMinneapolis, Minnesota, United States
Job Summary
Coordinate Blu Dot's highest-value customer opportunities, including High Volume Order Inquiries, custom solutions, and Graded-In programs, while maintaining visibility into delivery timelines and product availability. Partner with Contract leadership to proactively identify risks, remove obstacles, and improve execution on strategic projects by establishing scalable workflows and best practices. Develop systems that enhance accountability and cross-functional alignment between headquarters, field sales, and internal partners like Purchasing and Store Operations. Evaluate CRM platforms and business intelligence tools to strengthen reporting and support the future development of operational capabilities. Serve as the central point of coordination for complex escalations and initiatives, ensuring consistent execution across the Contract organization.
Required Qualifications
- 5+ years of experience in commercial operations, business operations, sales operations, project management, or a related business function
- Demonstrated success coordinating complex initiatives involving multiple stakeholders and competing priorities
- Strong analytical skills with experience developing reports, dashboards, and business insights that support decision-making
- Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills
- Highly collaborative, resourceful, and proactive with a solutions-oriented mindset
- Comfortable working independently while building strong partnerships across the organization
Desired Qualifications
- Experience supporting CRM implementations, business intelligence initiatives, or operational technology projects
- Experience within commercial furniture, interior design, architecture, manufacturing, or related industries
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