Contract Logistics Customer Service Specialist
On-siteGeel, Flanders, Belgium
Job Summary
Manage customer-related activities as the primary point of contact, responding to inquiries, resolving issues, and ensuring smooth communication between clients and internal teams. Handle the entire process from order entry to delivery, identifying and addressing operational or logistical issues while managing escalations. Collect and analyze data on customer satisfaction and order performance to report findings and recommend improvements. Collaborate closely with transport, warehousing, and planning departments to provide seamless service. Requires excellent communication skills in Dutch and English, proficiency in Microsoft Office, and experience with LEAN methodology. Open-ended contract with competitive salary, meal vouchers, and group insurance.
Required Qualifications
- Excellent communication skills, both verbal and written, in Dutch and English
- Strong customer focus with the ability to anticipate customer needs and proactively offer solutions
- Organizational skills and the ability to manage multiple tasks simultaneously in a dynamic environment
- Analytical thinking and the ability to interpret data to identify trends and issues
- Team player with a positive attitude and the ability to work effectively in a team environment
- Proficient in Microsoft Office, with good Excel skills
- Promotes and demonstrates continuous improvement
- LEAN methodology experience
- Strong skills in problem analysis, decisiveness, progress monitoring, result orientation, persuasiveness, and adaptability
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