Contract Liaison Officer
On-siteBasingstoke, England, United Kingdom
Job Summary
Support site or contract liaison between customers, clients, and the wider community while acting as the voice and face at contract and site levels. Deliver social value and manage customer service by leading added value contractual commitments, including planning and diarising community, skills, and employment initiatives. Coordinate information distribution regarding upcoming works, maintain records of current works and contractual commitments, and carry out site visits with clients and customers. Resolve complaints and concerns in a positive manner, generate technical instructions and site observations, and manage required reporting. Promote good news stories and initiatives with Marketing to capture work impact for tendering new contracts.
Required Qualifications
- experience in a customer-facing environment
- ongoing training and development
- ability to solve problems
- ability to meet deadlines
- knowledge that what you are doing matters and positively impacts your customers and communities
- experience of delivering social value
- customer focused service
- passion to go the extra mile
- experience in communication
- confident presentation skills
- ideally in a tenanted social housing environment
- proficiency in IT
- Full UK Driving Licence
- DBS check
Desired Qualifications
- Flexibility is essential with regards to hours and travel
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