Contract Executive, MT Customer Service
RemoteSingapore
SingaporeRemoteContractInsuranceLarge
ContractLargeInsurance
Job Summary
Manage customer queries and feedback via the Motor Customer Inbox and hotline, addressing issues related to policy servicing, claims, and administration. Resolve escalated cases from various business units, manage problem escalations to support groups, and follow up on customer feedback. Provide best advice to manage customer transactions timely while adhering to stipulated resolution times in a fast-paced environment. Work from home in Singapore with a willingness for cross-deployment training. Obtain relevant insurance qualifications (BCP, PGI, ComGI) upon successful selection.
Required Qualifications
- Degree or Diploma holder in any discipline
- At least 2 years of Customer Service experience in a similar setting
- Ability to work from home (WFH) in Singapore
- Willingness to be trained for cross-deployment when necessary
- Customer service oriented mindset
- Problem-solving skills
- Positive attitude
- Detail-minded trait
- Self-motivated trait
- Good working knowledge of Microsoft Office (MS Excel, Word & PowerPoint)
- Relevant insurance qualifications (BCP, PGI and ComGI)
Desired Qualifications
- Previous work experience in Motor Insurance
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