Contract Administrator
On-siteChicago, Illinois, United States or Miami, Florida, United States
Job Summary
Contract Administrator needed to manage and renew non-government hardware service contracts. Work with Sales and Sales Administration to service customers, document contracts, and coordinate renewals and pricing. Responsibilities include contract documentation, entitlement information for quotes on renewals, communication with customers on serial-number/contract status, monitoring manufacturers’ contract information, and assisting with managed services contracts. Requires strong Excel skills and familiarity with NetSuite/ERP tools, plus excellent verbal and written English communication to interact with internal teams and customers.
Required Qualifications
- Bachelor’s degree desired; sales/maintenance contract support experience in lieu of degree will be considered
- Minimum of 3 years’ experience in a customer support environment
- Proficient computer skills including Microsoft Office - Outlook, Word and Excel
- Experience in NetSuite, ERMA, OEM repair sites, distributor contract management sites, and WMS software applications preferred
- High-level of communication skills — ability to communicate effectively via phone and email using active listening
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