Continuous Improvement Manager
$92,000–$125,000 year
On-siteNew Orleans, Louisiana, United States
Job Summary
Assess workflows, identify operational gaps, and design strategies to streamline and standardize work across disaster recovery, housing construction, and client service operations. Facilitate Kaizen events, Gemba walks, and problem-solving workshops with staff and managers to ensure solutions are adopted and sustained. Establish KPIs, evaluate process improvements, and report progress, risks, barriers, recommendations, and measurable outcomes to leadership. Coach staff at all levels on Lean tools, practical problem solving, standardized work, and continuous improvement practices. Work across operations divisions to identify challenges, implement scalable solutions, and support faster, more consistent recovery for disaster-impacted communities. Identify cost-saving opportunities, support resource planning, and monitor project-related expenses within approved parameters.
Required Qualifications
- Bachelor's degree in operations, construction management, business, or a related field
- Five (5) to seven (7) years of experience in process optimization, Lean manufacturing, business operations, or continuous improvement
- Strong practical understanding of Lean, Six Sigma, value stream mapping, KPI development, change management, and operational performance improvement
- Strong analytical approach, communication, facilitation, and change leadership skills
- Ability to influence without direct authority
- Ability to translate complex Lean concepts into clear, practical instructions for staff and volunteer teams
- Deep passion for disaster resilience, social impact, and optimizing limited resources to serve vulnerable communities faster
- Must meet applicable legal work authorization requirements
- Successfully complete required background checks, including criminal history, National Sex Offender Registry, state, and FBI checks
Desired Qualifications
- Experience driving Lean/TPS transformations in nonprofit, construction, or humanitarian settings
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