Continuous Improvement Manager
On-siteSan Bernardino, California, United States
Job Summary
Lead cross-functional initiatives to improve operational performance, patient flow, and service excellence across clinical and non-clinical areas through the effective use of people, processes, and technology. Partner with supervisors, managers, directors, AVPs, and executive leadership to identify opportunities, analyze performance data, and implement sustainable process improvements. Perform data analysis, root cause analysis, and performance trending to develop and implement appropriate process improvements and control measures. Execute end-to-end project management, including scoping, stakeholder engagement, implementation, and post-implementation monitoring to ensure initiatives meet defined timelines and performance expectations. Coordinate cross-functional stakeholders and resources to successfully deliver project outcomes.
Required Qualifications
- Bachelor's degree
- Minimum of three years work experience in a healthcare related field
- Basic level of knowledge and understanding of clinical process and workflow
- Valid driver's license at the time of hire
- Excellent analytical skills
- Excellent communication skills
- Excellent presentation skills
- Excellent documentation skills
- Ability to plan, organize and execute technical and analytical work
- Strong project management skills
- Ability to influence outcomes across multidisciplinary teams without direct authority
- Ability to use project planning software
- Ability to use spreadsheets
- Ability to use Powerpoint
- Ability to use word processing software
- Ability to input data
- Ability to type
- Ability to copy
- Ability to use the telephone
- Ability to operate basic office equipment
- Ability to distinguish colors as necessary
- Ability to hear sufficiently for general conversation in person and on the telephone
- Ability to identify and distinguish various sounds associated with the workplace
- Ability to see adequately to read computer screens
- Ability to read written documents necessary to the position
- Ability to communicate effectively in English in person
- Ability to communicate effectively in English in writing
- Ability to communicate effectively in English on the telephone
- Ability to think critically
- Ability to work independently
- Ability to perform basic math and statistical functions
- Ability to manage multiple assignments
- Ability to compose written material
- Ability to work well under pressure
- Ability to problem solve
- Ability to organize and prioritize workload
- Ability to recall information with accuracy
- Ability to pay close attention to detail
- Ability to lead, supervise, teach, and collaborate
- Ability to accept direction
- Ability to relate and communicate positively, effectively, and professionally with others
- Ability to be assertive and consistent in enforcing policies
- Ability to work calmly and respond courteously when under pressure
Desired Qualifications
- Master's level degree
- Three years direct work experience in a process improvement or project management capacity
- Experience with Epic
- Certification in Project Management from Project Management Institute (PMP or CAPM), International Institute for Learning (APMC), or American Academy of Project Management
- Six-Sigma Certification
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.