Continuous Improvement and Training Manager

Continuous Improvement and Training Manager role leading cross-functional teams to drive lean processes, training, and system development within the repairs/service operations. Responsibilities include identifying improvement opportunities, designing and delivering learning for a multi-disciplinary workforce, embedding customer-focused performance improvements, leveraging performance data and customer insight to translate learning into practical change, and collaborating with service leaders to ensure high-quality outcomes for residents. Hybrid work arrangement based in Laurence House with in-office and home-based work, and a strong emphasis on governance, quality assurance, and delivering measurable value to the organisation and its community. The position requires experience in technology, system development, service improvement within an operational environment, and the ability to build capability across levels while maintaining a customer-centric focus. Excellent training and development opportunities, with benefits such as generous holiday allowance, pension scheme, and flexible working policies.