Contents Specialist
$37,440–$45,760 year
On-siteSpokane Valley, Washington, United States
Job Summary
Contents Specialist / Contents Manager at Paul Davis in Spokane Valley, WA. Responsibilities include leading and coordinating teams, managing job schedules, supervising pack-outs and inventory of items, ensuring quality control on-site, and serving as the primary point of contact for customers and insurance adjusters. The role requires delivering proactive communication, maintaining organized trucks and equipment, meeting clients on-site to support issue resolution, and fostering collaboration across departments while promoting the company’s values and commitment to customer service. The position emphasizes team leadership, on-site project management, and a strong emphasis on customer care within restoration and reconstruction efforts for insurance providers and commercial properties.
Required Qualifications
- Desire to join a world-class team and contribute a positive attitude
- Dedication to customer service
- Ability to lead others from diverse backgrounds
- Excellent written and verbal communication skills
- IICRC Training & Designations a plus (Fire, Water, Odor, Upholstery Restoration)
- Ability to adapt to change
- Valid driver's license with a clean record
- Have the ability to work nights/weekends and overtime, if needed
- Desire to continually learn new things
Desired Qualifications
- IICRC training or designations (preferred)
- Valid driver’s license with clean record
- Excellent written and verbal communication skills
- Ability to adapt to change
- Dedication to customer service
- Ability to lead others from diverse backgrounds
- Willingness to work nights/weekends and overtime
- Desire to continually learn new things
- Experience coordinating teams and supervising pack-outs
- Strong organizational and time-management skills
- On-site client interaction and issue-resolution experience
- Inventory management and equipment maintenance experience
- Leadership or supervisory experience in restoration/construction
- Bilingual abilities (not specified but advantageous)
- Experience with quality control and safety compliance
- Ability to manage multiple projects and crews
- Customer-focused problem solving
- Professional appearance and communication with insurance adjusters
- Team-oriented mindset with collaborative spirit
- Proven ability to meet deadlines and deliver results
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