Contents Estimator
$55,000–$60,000 year
On-siteWinston-Salem, North Carolina, United States
Job Summary
Receive incoming calls from clients, vendors, insurance companies, and field staff while communicating with customers throughout the restoration process. Create systems, implement procedures, and hold the team accountable by reporting daily and weekly updates, including running weekly job progress meetings to ensure Fusion is updated. Assist with scheduling services with staff, customers, and insurance, while writing repair and mitigation estimates in Xactimate. Manage accounts receivable by following up on outstanding invoices and collections, and handle clerical duties such as customer and job data entry into proprietary software. Maintain office systems, procedures, and policies to ensure smooth daily operations and high-quality customer service. Work after hours on rotation for emergency calls, requiring a valid driver's license and ability to lift 50 pounds.
Required Qualifications
- Must have a valid driver's license
- Must be able to lift 50 pounds unassisted
- Must be able to wear respiratory equipment and PPE
- Must be available to work after hours, and on rotation for emergency calls
- Must have experience with Xactimate, Adobe, Word, and Excel
Desired Qualifications
- Excellent communication skills with supervisors, employees, and customers
- Ability to effectively manage a variety of situations on a day-to-day basis
- Skilled at using up-to-date technology to drive processes and systems
- Ability to independently manage projects and directly affect outcomes
- Ability to make quick decisions
- Ability to create systems to communicate with and help the team
- Exceptional communication in all situations
- Empathy for the customer
- Friendly
- Professional in both your appearance and your attitude
- Great attention to detail
- Team player
- Positive and have a resilient attitude
- Find excitement in the unknown
- Eager to show up on time to do what it takes to get the job done
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