Content Writer
On-siteMcLean, Virginia, United States
McLean, Virginia, United StatesOn-siteFull TimeBachelors DegreeMedium
Full TimeBachelors DegreeMedium
Job Summary
Partner with UX designers, developers, and subject matter experts to transform technical concepts into approachable language for help center articles, onboarding guides, and in-app copy. Analyze user journeys and feedback to reduce confusion and improve task completion, while developing content standards and plain language guidelines to ensure a consistent, inclusive experience. Collaborate with UX researchers to test comprehension and usability, continuously updating documentation to reflect evolving needs and aligning all materials with Section 508 accessibility and government plain-language best practices.
Required Qualifications
- Bachelor's degree
- 3+ years of relevant writing or content design experience
- Exceptional writing, editing, and information-architecture skills
- sharp eye for detail
- Deep empathy for users
- ability to translate technical topics into clear, relatable language
- Experience creating content for digital products, software, or online services
- Familiarity with human-centered design principles
- agile development environments
- Ability to work independently
- manage multiple projects
- meet deadlines
- Ensure all documentation aligns with accessibility (Section 508)
- government plain-language best practices
Desired Qualifications
- Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks
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