Content Writer
$75,000–$130,000 year
On-siteMcLean, Virginia, United States
Job Summary
Partner with designers, developers, and subject matter experts to transform technical concepts into approachable language for user-facing content like help center articles, onboarding guides, and FAQs. Analyze user journeys and feedback to reduce confusion and improve task completion, while developing plain language guidelines to ensure consistent, inclusive experiences. Collaborate with UX researchers to test content comprehension and usability, continuously updating materials to reflect evolving user needs and policies. Ensure all documentation aligns with accessibility standards and government plain-language best practices. Work independently to manage multiple projects and meet deadlines.
Required Qualifications
- Bachelor's degree
- 3+ years of relevant writing or content design experience
- Exceptional writing, editing, and information-architecture skills
- Deep empathy for users
- Ability to translate technical topics into clear, relatable language
- Experience creating content for digital products, software, or online services
- Familiarity with human-centered design principles
- Familiarity with agile development environments
- Ability to work independently
- Ability to manage multiple projects
- Ability to meet deadlines
- Ability to be on camera during interviews and assessments
Desired Qualifications
- Bonus: experience collaborating with developers working in Ruby on Rails or similar frameworks
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