Content Strategy and Employee Experience Lead - Vice President
On-site · Bournemouth, England, United Kingdom
Job Summary
Content Strategy and Employee Experience Lead - Vice President role within the CEBIT team. Owns portfolio across channels (virtual agent, Compliance Portal, articles, intranet, email, training, infographics, leadership briefs, Teams posts, banners, digital billboards). Drives risk-based communications, UX writing, channel orchestration, governance, dashboards, and cross-functional collaboration. Requires expertise in content strategy, UX writing, service design or product management in complex environments; strong executive communication, agile delivery, and familiarity with ServiceNow, AEM, SharePoint, and Teams.
Required Qualifications
- Previous experience in content strategy, communications, UX writing, service design, or product management in complex environments.
- AI mindset: use firm-approved generative AI tools (for example, LLM Suite) to draft, test, and analyze content with sound judgment on data handling and guardrails.
- Experience shaping cross-functional roadmaps and communications standards; strong backlog management and agile delivery skills.
- Ability to convert complex policy into concise, actionable guidance; excellent executive communication in plain English.
- Practical behavioral design skills with a test-and-learn mindset (A/B testing, controlled pilots).
- Metrics fluency to define success measures, build dashboards, and make data-informed decisions.
- Proficiency with ServiceNow, AEM, SharePoint, and Microsoft Teams.
Apply with one swipe on Sorce. We auto-fill applications and apply on your behalf — no cover letters, no 40-minute forms.
Hiring someone like this?
Get your role in front of qualified candidates on Sorce.