Content Strategist, Vice President - Payments Centralized Publishing
On-site · Brooklyn, New York, United States
Job Summary
Content Strategist, Vice President on JPMorgan's Payments team to lead end-to-end content strategy for enterprise payments help content, including help articles, FAQs, WalkMe scripts; develop content plans, apply governance, collaborate with product teams to align content with regulatory requirements and accessibility standards; drive digital transformation to deliver clear, accessible support experiences; responsibilities include creating user-focused content for new platform features, ensuring legal approval and accessibility, guiding content through product review and regulatory processes, and partnering with production specialists to troubleshoot deployment; leverage expertise in content strategy, UX writing, and content governance to improve user engagement across regulated financial services environments.
Required Qualifications
- 5+ years of experience in content strategy, UX writing, or digital content management
- Demonstrated expertise with content management systems and digital adoption platforms
- Strong understanding of content governance, compliance requirements, and accessibility standards
- Excellent writing, editing, and communication skills
- Experience managing content localization and translation workflows
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