Content Quality Analyst
On-siteFort Mill, South Carolina, United States or Coppell, Texas, United States
Job Summary
Conduct quality reviews by evaluating drafted responses to complaints and inquiries, checking for appropriate substantive resolution, writing quality, research thoroughness, and system entry accuracy in the RPMS and SharePoint databases. Generate quality assessment reports for leadership, recommend training opportunities based on work analysis, and assist in developing new correspondence quality processes and procedures. Meet RoundPoint's commitment to compliance while acting as an internal advocate for White Glove Service and operational excellence. Work with cross-departmental stakeholders to ensure service delivery objectives are met and contribute to continuous improvement projects. Must be available on some weekends as required.
Required Qualifications
- Bachelor's degree
- Experience using Microsoft Suite, SharePoint, Adobe Acrobat, BKFS
- Two years of business writing experience
- Must have data entry experience
- Two years of customer service experience
- Must have strong writing skills
- Must be available on some weekends as required
Desired Qualifications
- Experience with mortgage, consumer lending, and/or banking issues
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