Content Production Manager, Vice President - Payments Centralized Publishing
On-site · Brooklyn, New York, United States
Job Summary
Content Production Manager, Vice President, Payments Centralized Publishing leads end-to-end production, publication, and maintenance of content across Payments products, ensuring digital touchpoints are accurate, accessible, and compliant. Leverages expertise in content management systems and digital adoption platforms to elevate user engagement and streamline content delivery. Collaborates with cross-functional teams, manages localization workflows, and upholds high standards of quality and accessibility in a fast-paced, regulated environment. Drives digital transformation to deliver seamless, user-centric content experiences that empower clients and shape the future of payments. Responsibilities include publishing pre-approved content to production environments (CMS and digital adoption platforms), conducting QA checks for accuracy, formatting, functionality, and accessibility, creating and testing digital adoption content (tours, walkthroughs, SmartTips), coordinating with technical teams to test deployments, managing version control of published materials, archiving retired content, coordinating translation workflows, validating translated content in production, partnering with writers to ensure accuracy through reviews, and identifying/resolving technical issues related to content display and navigation. Required qualifications emphasize 5+ years with CMS (Adobe Experience Manager), meticulous proofreading, WCAG knowledge, cross-team coordination, version control, and localization; Preferred qualifications include experience in financial services or regulated industries, WalkMe proficiency, and HTML/CSS knowledge. Candidates will be required to complete an editing exercise.
Required Qualifications
- 5+ years of experience with content management systems for building websites, apps, newsletters, blogs, etc.-- particularly using Adobe Experience Manager
- Strong attention to detail with demonstrated ability to edit and proof by catch formatting, technical, and content errors
- Understanding of web accessibility standards (WCAG) and how to validate compliance
- Ability to coordinate across technical and non-technical teams
- Experience with version control processes and content archiving
- Familiarity with localization workflows and multi-language content deployment
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