Content Operations Specialist (Hourly)
RemoteUnited States
Job Summary
Complete daily content curation for written publications and audio using established SOPs and client guidelines. Validate content and metadata for completeness, consistency, and accuracy; apply straightforward corrections per defined rules. Identify and document defects in internal tools via templates and ticketing standards, then escalate unclear or high-impact issues to the Team Lead with supporting evidence. Manage assigned queues to meet throughput expectations and SLA requirements while maintaining high attention to detail. Participate in team meetings, calibration sessions, and required training to incorporate feedback. Maintain strict adherence to information security and confidentiality protocols.
Required Qualifications
- Native-level or fully bilingual fluency (spoken and written) in the required language(s) and strong cultural awareness of the relevant market(s)
- Strong attention to detail and ability to follow step-by-step procedures and quality standards
- Basic problem-solving skills (identify the issue, gather evidence, follow the escalation path)
- Strong time management and ability to consistently meet productivity and quality expectations
- Comfort working with multiple tools and web platforms; ability to learn new systems quickly
- Proficiency with MS Office (Outlook, Word, Excel, PowerPoint) and web browsers
- Comfortable working in a role that may involve exposure to content some may find sensitive or offensive
Desired Qualifications
- 1–2 years in content operations, content review, digital QA, or similar
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